Tampa Bay's Customer-Focused IT Firm

The Smartest Way to Evaluate IT Providers

INSIDE THE GUIDE:

The 3 types of IT support models and which one actually fits your business
How to prep for a clean handoff so nothing falls through the cracks
12 things to know before choosing a new provider (and why most businesses skip the important ones)
Smart questions to ask during the sales call that expose bad providers fast
How to read a service agreement without falling asleep or missing the fine print
A side-by-side comparison worksheet to evaluate providers objectively

Inside The Book 👇

The 12 Must-Ask Questions

Red Flags To Watch Out For

Good vs. Bad Answers

No Tech Jargon

Free Comparison Worksheet

Don't Sign Another IT Contract Until You Read This

Hidden fees, auto-renew traps, and vague service agreements cost business owners thousands every year. And most don't realize it until they're already locked in. This guide shows you exactly what to look for in any IT contract, so you can spot the red flags before they become expensive problems.

Contract traps that lock you in and cost you later
How to tell if a provider wants to help you grow or just wants your monthly payment
Warning signs your current provider might be coasting

Not All IT Support Works the Same Way

Not all IT support is the same. Break-fix, managed services, co-managed IT... each one works differently and fits different business needs. But if you've never had to compare providers before, it's hard to know which model actually makes sense for your situation, or whether you're paying for more (or less) than you need.

This guide breaks down the three types of IT support in plain English, so you can figure out what fits your business before you ever get on a sales call.

What Our Customers Say

Lizzie Borden

More geniuses than the Apple store.

Twig Tolle

HERO not only successfully and expediently resolved every issue I had, but also consistently went out of his way to recommend solutions and preventative measures. HERO kept me up and running in superior fashion which increased my productivity in the field.

Franklin De La Cruz

Their IT leadership are only exceeded by their drive to provide a very high level support for the entire organization. They presented sound and effective IT solutions with consideration to budget and long-term objectives

Ravindar Atwal

As a medical billing service I have some sleepless nights, but one of the things I don’t worry about anymore is our computer system and the data it holds. HERO not only keeps us up and running but assures that we are secure and protected from security threats.

Marcy Faith Javor

Having a HERO team is like having a full time IT department at the ready without the costs. I am always amazed that every time I call to reach a live person I can understand and my problems resolved without having to call over and over again.

Marty Stockdale

HERO has the ability to quickly slice through the fluff and get right to the meat of any issue or situation with which he has been tasked to complete. Additionally, HERO possesses superior project management skills, and routinely completed every project on or ahead of the expected timeline.